Returns and Exchange

At Sarvangika, we strive to provide you with high-quality products. Our Returns and Exchange policy is designed to ensure a satisfactory shopping experience. Please read the following guidelines carefully:

2.1 Eligibility for Returns and Exchange

Returns and exchanges are only available under the following circumstances:

  • Defective Product: If you receive a product with manufacturing defects, we will gladly process a return or exchange.
  • Wrong Product Received: In the event that you receive the wrong product, we will promptly arrange for a return or exchange.

2.2 Returns Not Available

Returns or exchanges are not available under the following conditions:

  • Non-Defective Products: We do not accept returns or exchanges for non-defective products. Please ensure your order is correct before completing the purchase.
  • Change of Mind: We do not entertain returns or exchanges due to a change of mind.

2.3 360 Video Requirement

For us to efficiently address any issues with your product, it is mandatory to provide a 360-degree video clearly demonstrating the defect or the incorrect item received. This video is crucial for our assessment and to expedite the resolution process.

2.4 How to Initiate a Return or Exchange

If your product qualifies for a return or exchange based on the above criteria, please contact us within 7 days of receiving the product. We will guide you through the process and provide instructions on returning the item.

2.5 Refund or Replacement

Upon receiving the returned item and verifying the issue, we will proceed with either a refund or replacement, as per your preference and product availability.

2.6 Refund Turnaround Time

We understand the importance of a swift resolution. Once the returned item is received and the issue verified, we commit to processing the refund within 5-7 working days. The credited amount will be transferred to your bank account.

2.7 Contact Us

If you have any questions or concerns regarding our Returns and Exchange policy, feel free to contact us.

Last Updated: 7 January 2024